We accept the following methods of payment:
Visa/Mastercard using Australian payment processor, eWAY
Paypal (You can also use PayPal to pay by Visa/Mastercard. You do not need a PayPal account).
Prices are in Australian Dollars (AUD) unless otherwise stated. All prices include GST for Australian residents.
Fabrics are sold by 1 metre increments. At checkout all orders will be automatically calculated depending on chosen fabric lengths.
Our fabric is classified as light, medium or heavy weight. The light weight fabric is suitable for soft furnishings, craft or quilting. The
medium to heavy weight fabrics are suitable for cushions,curtains, blinds and upholstery.
Our fabrics vary from 70cm to 150cm wide. The width is noted in the individual fabric description. Some hand screen printed fabrics
have a narrow width of approximately 70cm. Please refer to fabric descriptions for this information.
The fabric colours represented on the website may differ slightly from the actual product. Appearances may vary from one computer
screen to another due to the colour settings on your computer. We recommend ordering a swatch before buying meterage to get a
true indication of colour. As some of our fabrics are hand dyed and woven there may be slight colour variations between dye batches.
The nature of natural fibres such as cotton and weaving imperfection methods are such that a certain number of slight imperfections
can and will occasionally occur. Such imperfections are considered a normal part of the fabric and should not be seen as flaws or
defects. These normal variations cannot be returned, repaired or exchanged.
For all fabrics, swatches can be ordered online for $1 per swatch. To order a swatch go to Shop, then Fabric, select a fabric, this will
take you through to the product detail page. There will be a drop down menu with the option to purchase swatch. Select order swatch
and add to shopping cart. Swatches are free of charge when in store, so if collecting online purchases from one of our stores it is advisable
to select swatches when in store.
All products listed on our website are held in stock unless 'marked out of stock' within individual product descriptions. Out of stock
products may still be ordered, the product description will display an expected date of arrival message to notify you of delivery
timeframes. If you require a larger quantity than what is available please email us and we can advise the product availability.
Fabric Care Instructions
Most fabrics will fade and eventually wear out – that’s guaranteed, and for lovers of fabric, it’s part of their charm. How you treat them,
however, will determine when that time will come. All No Chintz fabrics are either cotton or linen. If you have specific use outside the
one for which the fabric is intended, and want to launder it in future, please do a test: pin a piece to another item in your normal wash
to see how the fabric will behave.
All our fabrics will shrink between 5 -10% depending on the temperature of the water. Reds and strong pinks will bleed if washed in
hot water and strong detergents, and be aware that they cannot be left to soak, or stay wet for any length of time. The use of dryers will
also shrink fabrics. Fabrics used as window furnishings should have the appropriate linings for conditions – we advise full sun
protection wherever possible, for longer life. Unlined fabrics will always deteriorate quickly and must be washed with care: use
mild detergent. Do not use enzymes, bleach or strong detergents. Hand wash in a tub, or in a bag if using machine washing, to
protect them further.
Gift vouchers are valid for 12 months from the date of issue and must be redeemed in one transaction in its entirety.
Gift vouchers are non-refundable, exclude manufacturing and are not redeemable for cash.
Gift vouchers are only redeemable at No Chintz stores or No Chintz Online.
Gift vouchers cannot be replaced if they are lost.
DELIVERY AND RETURNS
We use Australia Post for all of our deliveries. Orders can be sent by registered post or express post depending on your choice
at checkout. Please allow 3-4 days handling time and depending on your location 3-5 business days for Metropolitan areas and
up to 10 business days for Regional areas. Delivery costs will be displayed at checkout and are subject to your location. You will
be emailed a tracking number at the time of despatch.
If you are not home at time of delivery a card will be left in your mail box.
If you require an express courier service please arrange for the service, goods can be collected from our head office. Please email
us before booking a courier to confirm that goods are ready for despatch.
Address for courier collection:
Stitches Soft Furnishings
889 Bourke st
The maximum weight of a parcel sent via Australia post is 20kgs. If your order weighs more than 20kgs alternative shipping methods
will have to be made. Please email us to arrange delivery methods.
Insurance to protect your delivery is not included in the postage. We recommend that you insure your delivery. If you do not insure your
delivery, goods that are lost or stolen will be at your own risk.
For delivery outside Australia please email us at email@example.com to discuss your requests.
We do not offer refunds or exchange for purchases once fabric and trims have been cut. If you are unsure of the fabric colour, pattern,
weight or style, please order a swatch before ordering the fabric. We don't offer a refund for change of mind when purchasing cushion
covers, we only offer a credit note.
If the product is damaged in transit or we have sent the incorrect product, we will refund or replace the product at our expense. All
returned products must be received within 14 days of delivery.
How to return
If you are returning a product to us please contact us via email to outline why you are returning the goods and whether you would like
an exchange,refund or store credit. Returns must be made within 14 days of receipt. Please ensure the goods are adequately
packaged to ensure they are not damaged during return transit.
Returned goods must be sent via Australia Post with tracking number as we are not responsible for missing or lost items. Please send
items to the following address: 889 Bourke st Waterloo NSW 2017. All refunds, exchanges & credits will only be given upon receipt of the
Credit notes are valid for 12 months from date of issue and must be redeemed in one visit in its entirety.
Credit notes are non-refundable, exclude manufacturing and are not redeemable for cash.
Credit notes are only redeemable at No Chintz stores or No Chintz Online
Credit notes cannot be replaced if they are lost.