Orders and Shipping

ORDERING

Payment Options
We accept the following methods of payment:
Visa/Mastercard using Australian payment processor, eWAY
Paypal (You can also use PayPal to pay by Visa/Mastercard. You do not need a PayPal account).


Pricing
Prices are displayed in Australian Dollars (AUD) unless otherwise stated. All prices include GST for Australian residents.


PRODUCT INFORMATION

Fabric Lengths
Fabrics are sold by 1 metre increments. At checkout all orders will be automatically calculated depending on chosen fabric lengths.
Fabric swatches can be ordered (see below).


Fabric Weight
Our fabric is classified as light, medium or heavy weight.

The light weight fabric is suitable for soft furnishings, craft or quilting. The medium to heavy weight fabrics are suitable for cushions, curtains, blinds and upholstery.

Any information provided to you in store is of a general nature, and does not take into consideration the specific end use. Please ask for fabric specifications if using this fabric for upholstery or home furnishing manufacturing.


Fabric Width
Our fabrics vary from 70cm to 150cm wide. The width is noted in the individual fabric description. Some hand screen printed fabrics have a narrow width of approximately 70cm. Please refer to fabric descriptions for this information.


Colours
The fabric colours represented on the website may differ slightly from the actual product. Appearances may vary from one computer screen to another due to the colour settings on your computer. We recommend ordering a swatch before buying meterage to get a true indication of colour. As some of our fabrics are hand dyed and woven there may be slight colour variations between dye batches.


Fabric Imperfections
The nature of natural fibres such as cotton and weaving imperfection methods are such that a certain number of slight imperfections can and will occasionally occur. Such imperfections are considered a normal part of the fabric and should not be seen as flaws or defects. These normal variations cannot be returned, repaired or exchanged.


Swatches
Swatches can be ordered online. To order a swatch select the fabric you like and on the product detail page select 'Order Swatch $1 per sample' from the drop down and add to cart. Swatches are free of charge when in store, so if collecting online purchases from one of our stores it is advisable to select swatches when in store.

 

Measuring Curtains and Blinds 
Download our curtain and blind guides on how to get all the appropriate measurements correctly. Click here to download Curtains and Blinds


Product Availabilities
All products listed on our website are held in stock unless 'marked out of stock' within individual product descriptions. Out of stock products may still be ordered, the product description will display an expected date of arrival message to notify you of delivery timeframes. If you require a larger quantity than what is available please email us and we can advise the product availability.


Fabric Care Instructions
Most fabrics will fade and eventually wear out – that’s guaranteed, and for lovers of fabric, it’s part of their charm. How you treat them, however, will determine when that time will come. All No Chintz fabrics are either cotton or linen. If you have specific use outside the one for which the fabric is intended, and want to launder it in future, please do a test: pin a piece to another item in your normal wash to see how the fabric will behave.

All our fabrics will shrink between 5 -10% depending on the temperature of the water. Reds and strong pinks will bleed if washed in hot water and strong detergents, and be aware that they cannot be left to soak, or stay wet for any length of time. The use of dryers will also shrink fabrics. Fabrics used as window furnishings should have the appropriate linings for conditions – we advise full sun protection wherever possible, for longer life. Unlined fabrics will always deteriorate quickly and must be washed with care: use mild detergent. Do not use enzymes, bleach or strong detergents. Hand wash in a tub, or in a bag if using machine washing, to protect them further.


Gift Vouchers
Gift vouchers are available in store and are valid for 12 months from the date of issue.
Gift vouchers are non-refundable and are not redeemable for cash.
Gift vouchers are only redeemable at No Chintz stores.
Gift vouchers cannot be replaced if they are lost.

 

DELIVERY AND RETURNS

Australia
We are currently offering $10 flat rate shipping to Sydney Metro Areas and a $15 flat rate for rural areas and the rest of Australia. Offer available for a limited time.  

We use Fastway Couriers for our deliveries.  Please allow up to 10 days for delivery but in most cases orders will be received within 3-5 business days. Delivery costs will be displayed at checkout and are subject to your location. You will be emailed a tracking number at the time of despatch.


International Delivery
For delivery outside Australia, please click here to complete our online enquiry form to discuss your requests. Insurance and custom clearance fees are not included in the postage, it is the customers responsibility to pay for these costs. We recommend that you insure your delivery. If you do not insure your delivery, goods that are lost or stolen will be at your own risk.


Returns
We do not offer refunds or exchange for purchases once fabric and trims have been cut. If you are unsure of the fabric colour, pattern, weight or style, please order a swatch before ordering the fabric. We don't offer a refund for change of mind when purchasing cushion covers, we only offer a credit note.

If the product is damaged in transit or we have sent the incorrect product, we will refund or replace the product at our expense. All returned products must be received within 7 days of delivery.

Please click here to complete our online enquiry form or contact your nearest No Chintz store to discuss returns.


Credit Notes
Credit notes are valid for 6 months from date of issue.
Credit notes are non-refundable and are not redeemable for cash.
Credit notes are only redeemable at No Chintz stores.
Credit notes cannot be replaced if they are lost.